Customer Advisor

Date Posted
4th December 2018
Customer Service
North Lanarkshire
Excellent Salary +Benefits
Job title: Sales Advisor
Company: BT
Hours: Full time
Contract type: Permanent
Salary: £18,000 plus uncapped bonus (£5,400 on target)
Location: Glasgow
[b]Join BT as a Sales Advisor and showcase the best of BT to potential customers - listening to their needs and matching them to their perfect packages.[/b]
[b]An unbeatable contact centre role.[/b]
Superfast fibre broadband. BT mobile. TV and HD sports. Here at BT, we entertain, educate and empower millions of people every single day, and we're always innovating new ways to transform lives. We're looking for engaging sales people to help us attract new customers and connect them with our outstanding products and services. So join us as a member of our tightknit contact centre team and you'll deliver an exceptional level of service, securing business and hitting targets through enthusiasm and customer satisfaction over hard sales tactics.
[b]Be confident. Be connected.[/b]
Our Sales Acquisitions Advisors liaise with potential customers, listening to their needs and matching them to the right products. It's not just about securing a sale - it's about putting the customer first, making sure they see what BT has to offer and showcasing the services that best suit them. Our advisors excel at working in a target driven environment, and display incredible product knowledge. So join us and you'll not only work as an ambassador for BT, you'll ensure that potential customers feel both valued and satisfied, not wanting to go anywhere else.
[b]Be supportive. Be personal.[/b]
To be a brilliant Sales Acquisitions Advisor, you'll need to have:
• A professional telephone manner
• A genuine passion for sales and customer service
• Strong communication skills and an ability to persuade effectively
• Knowledge of key products
• The ability to work to targets and a commitment to getting the job done
• Effective time management
• An openness to feedback and confidence working with others.
[b]Be part of something special.[/b]
Join us and not only will you have the rewarding challenge of introducing customers to our amazing products and services each and every day, you'll also enjoy a permanent position at a well-established company and can look forward to the following perks:
• A generous starting salary of £19,250 rising to £21,389 after nine months) plus uncapped bonus (c.£6,000 on target bonus)
• 22 days' paid annual leave (increasing incrementally to 30 days over 18 years)
• A contributory pension scheme
• Share save scheme
• Free BT Broadband and discounts on BT products such as BT Mobile.
You will also receive top-notch training and support throughout your time at BT. There is lots of opportunity to develop a long and rewarding career with us, and we're committed to helping you achieve this.
Generally, our centres are open between 8am and 10pm, 365 days a year including bank holidays. Shifts could be any time during these hours. Whilst we'll give you notice of your shifts in advance you'll need to be available during these hours. Over a 10 week period, people usually work the following shifts - six Saturdays, two Sundays and 25 evening shifts.
At BT, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

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