Technical Account Manager (Booxmedia)

Company
Amino
Date Posted
26th October 2015
Reference
VAC-257
Sector
IT & Telecoms, Sales
Location
Swavesey
Salary
£45,000 to £55,000 Per Annum

Job purpose:

To manage the Business to Business customer interfaces and communication during our CloudTV platform delivery projects.

 

Main accountabilities:

Key customer technical account management:

 

  •  Managing a portfolio of customers and building good business relationships
  • Detailed requirement analysis with customers
  • Building technical documentation for customers
  • Project planning and management during the CloudTV platform delivery project. Keeping customers up-to-date about the status of the project.
  • Monitoring financial targets during the project lifecycle. Monitoring that delivered services comply with SLA requirements.
  • Arranging technical training for customers

 

Specific accountabilities:

  •  Live and actively seek to promote Amino’s values every day.
  •  Any other duties as and when required.

 

Work context:

  • Requires contact with others (face-to-face, by telephone or otherwise, including visits to other sites).
  • Requires attention to detail and a high level of accuracy.

 

Working relationships:

The Technical Account Manager must be able to build strong, professional relationships with all customers and technical partners, and as the internal customer advocate, good working relationships are needed throughout the business.

In particular, a strong working relationships need to be built with Booxmedia team in Finland.

 

Special job requirements:

This job is based at the Swavesey office near Cambridge and will require international travel, primarily in Europe.

The successful candidate must be able to cope under pressure in customer environments, and to quickly be able to work independently and effectively.

The candidate should be a self-starter who is passionate about good customer service and is able to multi-task.  They should enjoy learning through doing and be motivated and able to learn new technologies and skills as required.

 

Personality profile:

  • Proactive, “can do” attitude.
  • Self-starter – must be able to take on responsibility and manage own time.
  • Strong problem solving skills.
  • Able to cope with a fast pace of customer requirements and technology change.

 

Authority:

There is no budgetary responsibility assigned to this role.

 

Potential career paths:

Amino is committed to providing opportunities for personal and professional development within the company.  Potential career paths for this role may include, but are not limited to, the following:

  • EMEA Support Manager
  • Head of Customer Services

 

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